Terms and Conditions

Book For Look — operated by Buzmasol (Pvt) Ltd

Last updated: 15 September 2026

Please read these terms carefully. They are a binding agreement between you and Buzmasol (Pvt) Ltd, and they set out the rules for using Book For Look. Part A applies to everyone. Part B applies to customers. Part C applies to service providers. Part D applies to everyone.

Part A — General terms

1. About these terms

Book For Look is owned and operated by Buzmasol (Pvt) Ltd, a company registered in Pakistan with its office at 3rd Floor, Plaza 47 Commercial Areas, Cavalry Ground, Cantt, Lahore. In these terms, “we”, “us” and “our” mean Buzmasol (Pvt) Ltd, trading as Book For Look.

You accept these terms when you create an account, make a booking, or list a business on the platform. If you do not accept them, please do not use Book For Look.

These terms should be read together with our Privacy Policy and our Cancellation and Refund Policy, which form part of this agreement.

Platform - The Book For Look website at bookforlook.pk, the corporate site at bookforlook.com, the customer mobile app and the provider mobile app.

Customer - A person who registers on the platform to browse, book or pay for a service.

Provider - A business listed on the platform that offers personal-care services to customers.

Service - A personal-care service offered by a provider and delivered in person at the provider’s premises.

Booking - A confirmed appointment for a service, made and paid for through the platform.

2. Our role

Book For Look is a marketplace. We connect customers with independent service providers and we collect payment for bookings. We do not provide the services ourselves.

The agreement to deliver a service is between you and the provider you book. We are not a party to it.
Providers are independent businesses. They are not our employees, agents or partners, and we do not supervise their staff, premises or treatments.
We review providers before listing them, including their business details and owner details. This is a screening step, not a guarantee of quality, safety or outcome.
We collect the booking amount from the customer and pay the provider their share after deducting our commission. This is the only role we play in the transaction itself.

3. Your account

You must be 13 or over to hold an account.
The details you give us must be accurate and kept up to date. We may ask you to verify them.
Keep your password confidential. You are responsible for everything done through your account, unless you tell us promptly that it has been used without your permission.
Please hold one account only. We may merge or close duplicate accounts.
You may close your account at any time. Closing it does not cancel bookings you have already made or amounts you already owe.

4. How you may use the platform

You agree not to:

make fake, speculative or fraudulent bookings, or use a payment method that is not yours.
arrange a booking off the platform in order to avoid our commission, where the customer and provider first connected through Book For Look.
harass, threaten or abuse a provider, a customer or our staff.
post anything unlawful, misleading, obscene or discriminatory.
copy, scrape or harvest listings, prices or customer data from the platform.
interfere with the platform’s security, or attempt to access accounts or systems you are not authorised to use.

We may suspend or close an account that breaches this section.

5. Reviews, ratings and content you post

You may only review a service you actually booked and attended.
Reviews must be honest and your own experience. Paid, incentivised or fake reviews are not allowed, whether posted by a customer or arranged by a provider.
Do not include personal details, abuse, or accusations you cannot support.
We may remove a review that breaches these rules, and we may suspend accounts that manipulate ratings. We do not remove a review simply because a provider dislikes it.
By posting content you allow us to display, store and share it on the platform and in our marketing. You keep ownership of what you write.

6. Our brand and the platform

The Book For Look name and logo, the platform software, its design, text and images belong to Buzmasol (Pvt) Ltd or our licensors. A trade mark application for BOOK FOR LOOK is pending before the Intellectual Property Organization of Pakistan in Class 35.

We give you permission to use the platform for its intended purpose. That permission does not transfer any ownership to you. You may not copy, modify, resell or reverse-engineer the platform or use our name or logo without our written consent. Providers may display the Book For Look name and badge only in the way we permit, and must stop on request if their listing ends.

Part B — Terms for customers

7. Making a booking

When you select a service, provider, date and time, the slot is held briefly while you complete checkout. It is not reserved until payment succeeds.
Before paying you will see a summary showing the service, provider, appointment time, total amount and the cancellation terms. You accept those terms when you pay.
Your booking is confirmed only after our system verifies the payment with the gateway. You then receive a booking ID and receipt, and the provider is notified.
If payment fails or is cancelled, the booking is not confirmed and the slot is released. You are welcome to try again.
Occasionally a listing may contain an error in price, timing or description. If the error is obvious and significant, we or the provider may cancel the booking and refund you in full.

8. Prices and payment

Prices are set by the provider and shown in Pakistani Rupees, including any taxes that apply to the service.
At launch we do not add a platform fee on top of the listed price.
You pay the full amount at the time of booking. Payment is taken through our payment gateway. We never see or store your card number, CVV or wallet PIN.
Anything you buy at the premises that was not part of the booking .Booking an extra treatment, a product, a tip is a separate matter between you and the provider. It is not paid through the platform and is not covered by these terms or by our refund policy.

9. Changing or cancelling a booking

You can reschedule once, free of charge, up to 12 hours before the appointment, subject to the provider having a suitable slot. Your payment carries over and no refund is due.
You can cancel from My Bookings on the website or app. The refund is calculated automatically using the schedule in section 10.
If a provider cancels or cannot deliver the service, you receive a full refund. We will help you find an alternative slot or provider where we can.

10. Refunds

You cancel 12 hours or more before the appointment - 100% of the amount paid

You cancel between 12 hours and 1 hours before - 50% to 90% of the amount paid

You cancel less than 1 hours before, or do not attend - No refund.

In exceptional circumstances clearly outside your control, a medical emergency, a bereavement, an accident our support team may approve a refund beyond the schedule. These decisions are made case by case and are not a right you can rely on. Where we approve one, Book For Look absorbs the cost from our commission and the provider keeps their earned share.

The provider cancels or cannot deliver the service - 100% of the amount paid

Payment was taken but the booking was not confirmed - 100%, processed automatically

Duplicate payment for the same booking - 100% of the duplicate amount

Service complaint raised within 48 hours and upheld - Full or partial refund, depending on the review

Approved refunds are started within 3 working days and go back to the payment method you used. We cannot refund in cash or to a different account.
How long the money takes to appear depends on your bank or wallet provider, and is usually 7 to 14 working days.
We will tell you when a refund has been started.
Nothing here affects any right you have under Pakistani law.

11. At your appointment

Please arrive on time. If you are late the provider may need to shorten the service or treat it as a missed appointment.
Tell the provider about any allergy, skin sensitivity, medical condition, medication or pregnancy that could affect the treatment. Ask for a patch test where one is appropriate. We do not receive this information and cannot pass it on for you.
Follow the provider’s safety instructions and aftercare advice.
Providers may refuse or stop a service where it would be unsafe, or where a customer behaves abusively. A refusal on safety grounds is treated as a provider cancellation and refunded in full.

12. Complaints about a service

Raise a complaint with our support team within 48 hours of the appointment, quoting your booking ID.
We will review it with the provider and tell you the outcome within 7 working days.
Where a complaint is upheld we may issue a full or partial refund, depending on what was delivered.
Complaints raised after 48 hours may be harder to resolve, because the provider has by then usually been paid. We will still look at them.
If your concern is about physical harm or a medical outcome, contact a doctor first, then tell us and the provider as soon as you can.

Part C — Terms for service providers / business

13. Listing your business

You must be a genuine business operating from the premises you list, and the person registering must be authorised to bind that business.
You must give us accurate business details, owner details and a bank account for settlement, and update them when they change.
You must hold every licence, registration and approval the law requires for the services you offer, and provide evidence on request. This matters in particular for clinical and aesthetic treatments.
Your listings, prices, photographs and descriptions must be accurate and your own. Do not advertise a service you are not qualified or permitted to deliver.
We may review, edit or decline a listing, and we may ask for further documents at any time.

14. Your obligations

Honour every confirmed booking, at the price and time listed, and treat the customer courteously.
Keep your availability current. Repeated cancellations, no-shows or slot errors damage customers and the platform.
Deliver services with reasonable skill and care, using suitably trained staff, in clean and safe premises, with proper hygiene and equipment.
Hold the insurance appropriate to your services, where insurance is available and customary.
Mark each booking as completed promptly in the provider app or portal. Settlement depends on it.
Respond to a customer complaint we pass to you within 2 working days.
Do not encourage a customer who found you through Book For Look to book with you off-platform.
Do not discriminate against customers on any unlawful ground.

15. Commission, settlement and payouts

The customer pays the full service price to us. We hold it and pay you your share after the service is completed.
Our commission is 15% of the booking value, deducted at settlement. We will give you notice before we change it.
Settlement runs weekly, covering bookings completed in the previous cycle, once the 48-hour complaint window has passed.
We pay only to the bank account registered and verified on your provider profile.
You are responsible for your own taxes on your earnings. Where the law requires us to withhold tax from a payment to you, we will do so and give you the relevant documentation.
We may hold a settlement while we investigate a complaint, a suspected fraud or a chargeback, and we will tell you why.

16. Subscription plans and promotion credits

Subscription plans and promotion credits are optional, and are described with their current prices in the provider portal.
They are non-refundable once the plan or campaign is active, except where you were charged twice or we failed to deliver the feature you paid for. Those refunds go back to your original payment method.
Promoted placement affects where your listing appears. It does not guarantee bookings, and we do not promise any level of visibility, traffic or revenue.
A subscription continues until you cancel it in the portal. Cancelling stops the next renewal and does not refund the current period.

17. Refunds, chargebacks and recovery

Where a refund is due to a customer, we refund the customer first. The customer is never made to wait because you have already been paid.
If you have already been settled, we recover that amount from your future settlements. If no settlement is due, the amount becomes payable to us on request.
Where a chargeback arises because a service was not delivered, was delivered poorly, or was misdescribed in your listing, you are responsible for the amount and any fee charged to us.
You agree to give us the records we need — booking notes, completion evidence, correspondence — within the timelines the payment gateway sets.

18. Suspension and removal

We may suspend or remove a listing, withhold a settlement, or close a provider account where:

you breach these terms or the law;
we have reasonable grounds to suspect fraud or misuse of the platform;
there are credible concerns about customer safety, hygiene or qualifications;
you repeatedly cancel bookings, fail to attend, or attract sustained serious complaints;
a licence you are required to hold expires or is withdrawn.

Where it is safe and practical to do so we will tell you first and give you a chance to put things right. Where there is a risk to customers, a suspected fraud, or a legal requirement, we may act immediately. Either of us may end the listing arrangement on 30 days’ written notice. Bookings already confirmed must still be honoured, and settlement for completed bookings will still be paid.

Part D — Legal terms

19. What we are responsible for

We are responsible for running the platform, taking payment correctly, applying the refund policy as written, and handling your information as set out in our Privacy Policy.

We are not responsible for the quality, safety, legality or outcome of a service delivered by a provider. That sits with the provider, who is an independent business. We do not promise that the platform will always be available or free of faults, though we work to keep it running and secure.

20. Limits on our liability

Nothing in these terms limits our liability for death or personal injury caused by our own negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, and to the fullest extent the law allows:

our total liability to a customer in connection with a booking is limited to the amount paid for that booking;
our total liability to a provider in any 12-month period is limited to the commission we earned from that provider in the previous 12 months;
we are not liable for indirect or consequential loss, or for loss of profit, business, goodwill or anticipated savings;
we are not liable for a failure caused by something outside our reasonable control, including network or power failure, action by a bank or payment gateway, natural disaster, or government action.

21. Your indemnity to us

If you are a provider, you agree to cover us against claims, losses, fines and reasonable legal costs arising from the services you deliver, from a breach of these terms by you or your staff, from a licence or tax obligation you failed to meet, or from content you posted on the platform. We will tell you promptly about any such claim and will not settle it without first consulting you.

22. Changes to the platform and these terms

We may change, add to or withdraw features of the platform as the business develops. We may also update these terms. The current version is always published on the platform with the date it was last updated. Where a change is significant we will notify you by email, SMS or in-app notice before it takes effect. Continuing to use Book For Look after that means you accept the updated terms. A change never applies retrospectively to a booking already confirmed.

23. Privacy

How we collect, use, share and protect personal information is set out in our Privacy Policy, which forms part of this agreement. Providers who receive customer details through the platform may use them only to deliver and support that booking, and must not add customers to their own marketing lists without separate consent.

24. Complaints and disputes

Start with our support team, through the app’s Help & Support section or the contact details below. We acknowledge within 24 hours on working days and aim to resolve within 7 working days.
If you are not satisfied, ask for the matter to be escalated to the Director.
If it is still unresolved, both sides agree to try in good faith to settle it by discussion within 30 days before starting court proceedings.
A dispute between a customer and a provider about the service itself is primarily between them. We will assist with records and mediate where we reasonably can.

25. Governing law

These terms are governed by the laws of Pakistan. The courts at Lahore have exclusive jurisdiction over any dispute arising from them or from use of the platform.

26. General

Whole agreement. These terms, the Privacy Policy and the Cancellation and Refund Policy are the entire agreement between us on this subject.
If a clause fails. If any part of these terms is found unenforceable, the rest continues to apply.
No waiver. If we do not enforce a right immediately, we have not given it up.
No partnership. Nothing here makes us and a provider partners, joint venturers or employer and employee. We act as collecting agent for booking payments only.
Transfer. We may transfer our rights and obligations to another company, for example on a reorganisation or sale. You may not transfer yours without our consent.
Notices. We contact you using the email address, mobile number or in-app notifications on your account. You contact us using the details below.
Language. These terms are written in English. If we publish a translation and the two differ, the English version applies.

27. How to contact us

Email - Support@bookforlook.com

Phone - +92 326 1399996

In app - Help & Support section of the Book For Look app

Post - Buzmasol (Pvt) Ltd, 3rd Floor, Plaza 47 Commercial Areas, Cavalry Ground, Cantt, Lahore, Pakistan

In-app: Help & Support